Legal & Transparency

Privacy Policy

Brother Cooling System respects your privacy and is committed to protecting the personal information you share with us.

Effective Date: 7 July 2026

Website: brothercoolingsystem.in

Business Name: Brother Cooling System

Proprietor: Chand Babu

Brother Cooling System respects your privacy and is committed to protecting the personal information you share with us through our website, phone calls, WhatsApp, online booking forms, advertisements, and service enquiries.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.

1. Who We Are

Brother Cooling System is an independent AC and refrigerator service provider in Hyderabad, Telangana.

Office Address:
Brother Cooling System
Flat/Door/Block No. 18-13-17/10/32,
Gayatri Nilayam, Village/Town: Ballaguda,
Block: Patel Nagar, Hyderabad,
City: Hyderabad, Telangana – 500005

Email: brothercoolingsystem@gmail.com
Phone: +91 7061298322

Brother Cooling System is an independent service agency. We are not an authorised dealership, official representative, or direct service center of any AC, refrigerator, or appliance brand displayed on this website. Brand names are used only for descriptive service reference.

2. Information We Collect

We may collect the following information when you contact us, submit a booking form, request a quote, call us, message us on WhatsApp, or interact with our website or advertisements:

  • Your name
  • Phone number
  • Email address, if provided
  • Service location or area
  • Booking date and preferred service time
  • Appliance/service details, such as AC repair, AC installation, fridge repair, gas refill, diagnostics, or maintenance
  • Message or issue description submitted by you
  • Call, WhatsApp, or enquiry details related to your service request
  • Website usage information such as pages visited, browser type, device type, IP address, approximate location, and referral source
  • Advertising and analytics data collected through tools such as Google Ads, Google Analytics, Google Tag Manager, Google Site Kit, or similar services

We do not intentionally collect sensitive personal information such as passwords, financial account details, government ID numbers, health information, religion, caste, biometric information, or children's data through our service booking forms.

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to your enquiry or service request
  • To schedule AC, refrigerator, or related appliance service visits
  • To contact you by phone, SMS, email, or WhatsApp regarding your booking
  • To send a technician to your requested service location
  • To provide quotes, service updates, invoices, and customer support
  • To verify service details and improve service quality
  • To prevent fraud, misuse, spam, or fake bookings
  • To improve our website, offers, advertising, and customer experience
  • To measure the performance of Google Ads and other marketing campaigns
  • To comply with applicable legal, regulatory, or tax requirements

We may also use enquiry information to follow up with you about your service request or related offers. You can opt out of promotional communications at any time by contacting us.

4. Calls, WhatsApp, and Booking Communication

When you call us, submit a form, click a call button, click a WhatsApp button, or request a quote, you agree that Brother Cooling System may contact you using the phone number or contact details you provided.

This may include service confirmation, technician assignment, price estimate, booking follow-up, issue clarification, feedback request, or customer support communication.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, and similar technologies to improve website performance, understand visitor behaviour, measure ad conversions, and show relevant advertisements.

These technologies may be used by third-party services such as:

  • Google Ads
  • Google Analytics
  • Google Tag Manager
  • Google Site Kit
  • WordPress plugins
  • Hosting, security, and performance tools

These tools may collect information such as your device type, browser, IP address, pages visited, clicks, approximate location, and interactions with ads or website forms.

You can control or disable cookies through your browser settings. You can also manage Google advertising preferences through Google's Ads Settings and Google Privacy tools.

6. Google Ads and Lead Forms

If you submit your details through a Google Ads lead form, call ad, website form, or landing page, your information may be used to contact you regarding the service you requested.

We use lead information only for legitimate business purposes related to AC, refrigerator, and cooling system services. We do not sell lead information to unrelated third parties.

7. Sharing of Information

We may share your information only when necessary for service delivery, business operations, legal compliance, or website performance.

Your information may be shared with:

  • Our technicians or service team
  • Customer support staff
  • Website hosting and maintenance providers
  • Analytics and advertising platforms such as Google
  • Payment, billing, or accounting service providers, if applicable
  • Legal, government, or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties for unrelated marketing.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, online form, email, phone, or internet-based system can be guaranteed to be 100% secure. You should avoid sharing sensitive personal or financial information through website forms, WhatsApp, SMS, or email unless necessary.

9. Data Retention

We keep your personal information only for as long as reasonably necessary for:

  • Completing your service request
  • Providing customer support
  • Maintaining service history
  • Business records and accounting
  • Legal or regulatory compliance
  • Fraud prevention and dispute resolution
  • Marketing performance analysis

When information is no longer required, we may delete, anonymise, or securely store it according to our business and legal requirements.

10. Your Choices and Rights

You may contact us to request:

  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion of your personal information, where legally permitted
  • Withdrawal of consent for promotional communication
  • Opt-out from marketing calls, messages, or emails

To make a request, contact us at:

Email: brothercoolingsystem@gmail.com
Phone: +91 7061298322

We may need to verify your identity before processing certain privacy requests.

11. Third-Party Links

Our website may contain links to third-party websites, tools, ads, maps, payment services, WhatsApp, or Google services. We are not responsible for the privacy practices, content, or security of third-party websites or platforms.

Please review the privacy policies of those third-party services before sharing your information with them.

12. Children's Privacy

Our services are intended for adults, homeowners, tenants, businesses, and property managers. We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information without appropriate consent, we will take steps to delete it.

13. Service Area and Location Information

Brother Cooling System provides services across Hyderabad and nearby areas, including but not limited to Secunderabad, Gachibowli, Kukatpally, Madhapur, Jubilee Hills, LB Nagar, and other parts of Greater Hyderabad.

We collect your location or area details only to process bookings, assign technicians, estimate travel feasibility, and provide service support.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, advertising practices, legal requirements, or business operations.

The updated Privacy Policy will be posted on this website with a revised effective date. Continued use of our website or services after updates means you accept the revised Privacy Policy.

15. Contact Us

For privacy-related questions, corrections, deletion requests, or concerns, please contact:

Brother Cooling System
Proprietor: Chand Babu
Flat/Door/Block No. 18-13-17/10/32,
Gayatri Nilayam, Village/Town: Ballaguda,
Block: Patel Nagar, Hyderabad,
City: Hyderabad, Telangana – 500005

Email: brothercoolingsystem@gmail.com
Phone: +91 7061298322
Website: brothercoolingsystem.in

Brother Cooling System Logo

Hyderabad's leading AC and Home Appliance solution provider. True cooling excellence, transparent local pricing.

Contact Info

Brother Cooling System

Proprietor: Chand Babu

Registered and Service Address:
18-13-17/10/32, Gayatri Nilayam,
Ballaguda, Patel Nagar,
Hyderabad, Telangana – 500005.
Doorstep service only. We do not operate a walk-in repair shop. Please contact us before visiting.

+91 7061298322

Working Hours

Monday - Sunday

8:00 AM - 11:30 PM

Open on Public Holidays for Emergencies

Disclaimer: Brother Cooling System is an independent air conditioner and refrigerator service agency. We are not an authorised dealership, official representative, or direct service center of Daikin, Carrier, Samsung, LG, Blue Star, Voltas, Lloyd, Hitachi, Whirlpool, Godrej, Haier, Bosch or any other brand displayed on this web page. Brand names are featured solely for descriptive service reference purposes.

© 2026 Brother Cooling System. Engineered for Excellence.

Scroll to Top